Return & Refund Policy
1. How to Initiate a Return or Refund
To start the process, follow these steps:
Step 1: Submit Your Request
- Contact our Customer Service Team within 5 business days of receiving your order.
- Include in your email:
- Order number
- Item number
- Reason for return (detailed explanation)
- Photo evidence of damage or defects (max 3 images; 2MB per file. Accepted formats: .jpg, .gif, .png)
Step 2: Await Approval
- Our team will review your request and notify you via email if approved.
- If a return is required, we’ll share the address of the nearest domestic warehouse.
Note: Returns are only mandatory in specific cases, determined individually.
Step 3: Ship the Item (if required)
- Return the item to the provided warehouse address within 10 business days of approval.
- We’ll inspect the item upon receipt and process a refund or replacement.
2. Return Shipping Costs
- Customers cover return shipping fees. Costs vary by location and carrier. Examples:
Country | Weight | Carrier | Estimated Cost |
---|---|---|---|
USA | 4 lbs | USPS | US$ 17 |
Australia | 500g | Australia Post | AU$ 14.95 |
UK | 30g | Parcel Force | GBP 8.71 + VAT |
Contact your local post office for exact rates.
3. Return Address
- We’ll provide the correct warehouse address via email after approving your return request.
4. Tracking Number Requirement
- Tracking information is mandatory for all returns. Untracked packages may delay resolution.
5. Refund Process
- Refunds are issued within 1–3 business days of processing the return.
- You’ll receive a confirmation email from PayPal once completed.
6. Nonreturnable Items
The following cannot be returned for hygiene or safety reasons:
- Intimates & nightwear
- Lingerie
- Adult toys
- Tattoo merchandise
Final eligibility for returns/refunds is at our discretion.
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